Shipping & Delivery

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days [Covid-19]​ When will I get my order?
Our fulfillment times for our merch may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. We thank you for your understanding and for your support. It’s difficult to predict the shipping times.

Shipping

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

  • Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@audieb.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping and handling will be at your own cost upon proof.

Orders

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6-12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Where will your products come from?

We work with worldwide suppliers, so depending on where you are, your orders are handled and shipped from the facility that can do it most efficiently!

Could be anywhere from
-Canada
-United States
-Mexico
-Spain
-Latvia
-Japan
-Australia
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@audieb.com

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@audieb.com within a 5 days (at the most) time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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